Privacy Policy

1. Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, phone number, email address, and mailing address.
• Project Information: Project address, estimated square footage, service type, and project description.
• Communication Records: Records of correspondence, estimate requests, and service inquiries.
• Website Usage Data: IP address, browser type, pages visited, and time spent on our website (collected via cookies and analytics tools).

2. How We Use Your Information

We use your personal information for the following purposes:

• To respond to your estimate requests and service inquiries.
• To schedule and conduct on-site assessments.
• To prepare and deliver written proposals and quotes.
• To perform contracted services and manage your project.
• To communicate project updates, invoices, and warranty information.
• To improve our website and service offerings.
• To comply with legal and regulatory obligations.

3. Disclosure of Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party vendors who assist us in operating our website or conducting our business (e.g., email services, scheduling tools), subject to confidentiality agreements.
• Legal Requirements: When required by law, court order, or governmental authority.
• Business Transfers: In connection with a merger, acquisition, or sale of business assets.

4. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. You may configure your browser to refuse cookies; however, some features of our website may not function properly as a result.

We use analytics tools (such as Google Analytics or equivalent) to understand how visitors interact with our website. This data is aggregated and anonymized where possible.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Client project records are typically retained for a minimum of seven (7) years for warranty and legal compliance purposes.

6. Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Under applicable Canadian privacy law, you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Withdraw consent to the collection or use of your information (subject to legal or contractual restrictions).
• Request deletion of your personal information, where legally permissible.

To exercise any of these rights, please contact us at [email protected].

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies independently.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

10. Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact: